FAQ`s
Frequently Asked Questions (FAQs)
Welcome to BuyNex’s Help Center! Below are answers to some of the most common questions we receive:
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1. What is BuyNex?
BuyNex is an online shopping platform offering a wide range of quality products across categories like fashion and accessories– all at affordable prices.
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2. How can I place an order?
Browse our products, add your favorite items to the cart, and proceed to checkout. Fill in your shipping details and complete the payment to place your order.
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3. What payment methods do you accept?
We accept secure payments via:
Debit/Credit Cards (Visa, MasterCard, etc.)
UPI (PhonePe, Google Pay, Paytm, etc.)
Net Banking
Cash on Delivery
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4. How long does delivery take?
Delivery typically takes 6-7 business days, depending on your location. Tracking details will be shared once your order is shipped.
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5. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also contact us at buynex07@gmail.com for any delivery updates.
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6. Do you offer free shipping?
Yes, we offer free shipping on selected orders. Shipping charges (if any) will be visible at checkout.
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7. Can I cancel my order?
Orders can be canceled within 12 hours of placing them or before shipping. Once shipped, cancellations are not possible. For assistance, email us at buynex07@gmail.com.
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8. What is your return policy?
We accept returns for damaged, defective, or wrong products within 7 days of delivery. To initiate a return, contact us at buynex07@gmail.com with your order details and photos.
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9. When will I receive my refund?
Refunds are processed within 6–7 business days after the returned item is received and verified.
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10. How do I contact customer support?
You can email us anytime at buynex07@gmail.com. Our support team usually responds within 24–48 hours.
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Need more help?
📧 Email us at:
buynex07@gmail.com